IN PRACTICE

A Fortune‑50 technology company runs an annual recognition programme for its top performers — around 1,300 guests over four days at a resort venue, delivered by a roster of specialist partners for event management, business‑session production and travel. Celadin was the technology and attendee‑data partner.

1,300 guests. Four days. Every touchpoint captured.

The challenge

Move ~1,300 senior guests through four days of arrivals, sessions, activities, dining and gifting — capturing every touchpoint accurately, giving each guest a personalised app, and giving the client's own team a live picture of the whole event, all integrated with the client's systems and held to their security standards. Off‑the‑shelf event platforms don't stretch to this; the client's other partners don't build it.

What we did

Registration data exchanged; every badge produced and tested, on the client's RFID card standard.

Icon of a contactless credit card with signal waves on a black background.

Identity & badging

A branded iOS/Android app — personalised agenda, directory, travel, photos and push — with corporate sign‑on.

Smartphone screen showing a sad face and notification bubbles, indicating dissatisfaction or an error message.

Delegate app

Arrivals, sessions, recreation, dining and a two‑item gift collection, scanned on 40 of our own devices

Diagram of a molecule with one central atom connected to three surrounding atoms. The central atom is larger, and the surrounding atoms are smaller, connected by lines.

Journey & attendance

Arrivals, sessions, recreation, dining and a two‑item gift collection, scanned on 40 of our own devices

Computer monitor displaying a face with two eyes and a mouth, made of black dots.

Journey & attendance

The four days, in numbers

Guest badge indicating 1,235 guests arrived, with an additional 142 from the event team.
Screen displaying a notification that 7,720 push notifications have been sent.
A screen displaying the number 4,901 for session and attendance scans.
Number 930 with the text 'delegate-app installs — around three-quarters of guests'
A digital screen displaying the number 3,692 with the label "gift scans" below it.
Number 7,587 representing session bookings across 147 sessions on a digital dashboard or presentation slide.
Mobile screen displaying 146,700 events logged by the platform
A screen showing a total of 4,992 photos shared in-app.